Buyer Policy

Last updated April 2021

FroHub is a marketplace venue where you can purchase hair and beauty products directly from sellers around the world and a booking platform on which you can book hair and beauty services. We want you to have a positive experience shopping on FroHub. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on FroHub, you’re agreeing to this policy and our Terms of Use.

Understanding FroHub’s Limitations as a Venue

FroHub provides a venue for buyers to discover and purchase from sellers around the world. It is important to note that FroHub is not a part of that transaction. By shopping on FroHub, you understand that:

1.1

You are not buying directly from FroHub, but from one of the many talented sellers on FroHub;

1.2

FroHub does not pre-screen sellers and therefore does not guarantee or endorse any items sold on FroHub or any content posted by sellers (such as photographs or language used in listings or shop policies);

1.3

Each seller on FroHub has their own processing times, delivery methods, and shop policies; and

1.4

You assume responsibility if you provide your own materials for a custom order.

As a member of the community, you have the opportunity to flag an item or a shop that violates any of FroHub’s policies. Flagging is confidential.

Communicating with Other FroHub Members

Messages

You can use FroHub’s Messages (“Messages”) tool to communicate directly with sellers. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:

2.1

Sending unsolicited advertising or promotions, requests for donations or spam;

2.2

Harassing or abusing another member;

2.3

Contacting someone after they have explicitly asked you not to; or

2.4

Interfering with a transaction or the business of another member.

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on FroHub. Examples of interference include:

2.5

Posting in public areas to demonstrate or discuss a dispute with another member;

2.6

Purchasing from a seller for the sole purpose of leaving a negative review;

Harassment

Any use of FroHub Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred. If you receive a Message that violates this policy, please let us know right away.

Purchasing an Item on FroHub

When you buy from a shop on FroHub, you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on FroHub, you agree that you have:

3.1

Read the item description and shop policies before making a purchase;

3.2

Submitted appropriate payment for item(s) purchased; and

3.3

Provided accurate delivery information to the seller.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between the seller for the purchase of the goods will not be formed until your payment has been approved and your credit or debit card has been debited.

Pricing and Availability

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to allow sellers to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to allow sellers to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Warranties and Limitation of Liability (or the Things You are not permitted to Sue Us For)

Items You Purchase. You understand that FroHub does not manufacture, store or inspect any of the items sold through our Services. We provide the venue; the items in our marketplaces are produced, listed and sold directly by independent sellers, so FroHub can’t and does not make any warranties about their quality, safety or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release FroHub from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers or items that caused physical injury (like product liability claims). FroHub cannot ensure that a buyer or seller will actually complete a transaction. Consequently, FroHub cannot and does not transfer legal ownership of items from the seller to the buyer.

FroHub cannot guarantee the true identity, age, and nationality of a user and encourages you to communicate directly with potential transaction partners through the tools available on the site and asks that you do not arrange to meet users from the site in person.

Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating of your purchase, for up to 3 months after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. Your review and profile information will be publicly displayed on the seller’s listing and review pages.

By leaving a review or photograph, you acknowledge that your content may not:

4.1

Contain private information;

4.2

Contain obscene, racist, or harassing language or imagery;

4.3

Violate our Anti-Discrimination Policy;

4.4

Contain prohibited medical drug claims;

4.5

Contain advertising or spam;

4.6

Be about things outside the seller’s control, such as a delivery carrier, FroHub, or a third party;

4.7

Contain threats or extortion;

4.8

Include shilling or otherwise falsely inflate a shop’s review score; or

4.9

Undermine the integrity of the Reviews system.

We reserve the right to remove reviews or photographs that violate our policies or Terms of Use. You agree to comply with our Review Guidelines when you leave a review.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via FroHub Messages.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.

Disputes with Other Users

If you find yourself in a dispute with another user of FroHub’s Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.

For buyers and sellers who are unable to resolve a dispute related to a transaction on our websites or mobile apps, FroHub will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. FroHub has no obligation to resolve any disputes.

You release FroHub from any claims, demands and damages arising out of disputes with other users or parties.