At FroHub, we have a deposit refund policy in place to protect both our stylists and clients, ensuring a fair experience for everyone.

Cancellations up to 7 Days Before Appointment: 
If a client cancels their booking at least 7 days before the scheduled appointment, they will receive a full refund of their deposit. However, the booking fee is non-refundable.

Cancellations Within 7 Days: 
If a client cancels their booking within 7 days of the scheduled appointment, or if the booking was made less than 7 days in advance, the client is not eligible for a refund of either the deposit or the booking fee.

If the Stylist Cancels: 
If the stylist cancels the appointment for any reason, the client will be refunded all payments made, including both the deposit and the booking fee.

Why the 7-Day Notice?
The 7-day cancellation policy allows our stylists to fill their time slot with another client, reducing the financial impact of last-minute cancellations. We ask that clients keep this in mind when making bookings, as it helps stylists manage their schedules and maintain availability for all clients.

Appointment Prep:
Please ensure your hair is freshly washed and dried with no products applied.
If you require a wash service, kindly add it to your booking. For hair that is heavily tangled, an additional charge will apply for detangling services.

Extra Guest:
Kindly arrive at your appointment alone. If you bring a guest, they will need to wait in the reception area while your service is being completed.

Please arrive on time! If you are more than 30 minutes late, we may need to cancel your appointment if it disrupts the following bookings. In this case, your deposit will be forfeited.

We accept debit card, credit card, online payments.