At FroHub, we have a deposit refund policy in place to protect both our stylists and clients, ensuring a fair experience for everyone.

Cancellations up to 7 Days Before Appointment: 
If a client cancels their booking at least 7 days before the scheduled appointment, they will receive a full refund of their deposit. However, the booking fee is non-refundable.

Cancellations Within 7 Days: 
If a client cancels their booking within 7 days of the scheduled appointment, or if the booking was made less than 7 days in advance, the client is not eligible for a refund of either the deposit or the booking fee.

If the Stylist Cancels: 
If the stylist cancels the appointment for any reason, the client will be refunded all payments made, including both the deposit and the booking fee.

Why the 7-Day Notice?
The 7-day cancellation policy allows our stylists to fill their time slot with another client, reducing the financial impact of last-minute cancellations. We ask that clients keep this in mind when making bookings, as it helps stylists manage their schedules and maintain availability for all clients.

By booking an appointment with Hair By Rose Essex, you agree to the following terms and conditions. These policies are in place to ensure fairness, clarity, and a smooth experience for all clients.

Bookings & Payments

Remaining balances are due at your appointment unless otherwise stated.

Prices are based on standard lengths and sizes. Additional length, density, or custom requests may incur an extra charge.

Cancellations & Rescheduling

Appointments may be cancelled or rescheduled with sufficient notice, in line with the notice period stated at the time of booking.

Hair Preparation & Responsibility

Clients must arrive with hair prepared according to the instructions provided prior to the appointment.

Failure to follow prep instructions (for example, product build-up, excessive tangling, or incorrect hair condition) may affect the final result or require an additional charge.

Hair health and integrity always take priority over style requests.

Products & Orders

Any hair or products ordered through Hair By Rose Essex must be collected within 5 working days of the agreed collection date unless otherwise arranged.

Results & Adjustments

Every effort is made to achieve the agreed style; however, individual results may vary based on hair condition, density, and length.

Any concerns must be raised within 48 hours of your appointment.

Conduct

Hair By Rose Essex operates a respectful, professional environment. Abusive, aggressive, or inappropriate behaviour will not be tolerated and may result in refusal of service without refund.

By booking, you confirm that you have read, understood, and agreed to these terms and conditions.

There is a 10 minute grace period for appointments. After this a late fee of £15 may be applied. Please communicate if you are running late.

Balance payments for all services can be made via bank transfer.