At FroHub, we have a deposit refund policy in place to protect both our stylists and clients, ensuring a fair experience for everyone.

Cancellations up to 7 Days Before Appointment: 
If a client cancels their booking at least 7 days before the scheduled appointment, they will receive a full refund of their deposit. However, the booking fee is non-refundable.

Cancellations Within 7 Days: 
If a client cancels their booking within 7 days of the scheduled appointment, or if the booking was made less than 7 days in advance, the client is not eligible for a refund of either the deposit or the booking fee.

If the Stylist Cancels: 
If the stylist cancels the appointment for any reason, the client will be refunded all payments made, including both the deposit and the booking fee.

Why the 7-Day Notice?
The 7-day cancellation policy allows our stylists to fill their time slot with another client, reducing the financial impact of last-minute cancellations. We ask that clients keep this in mind when making bookings, as it helps stylists manage their schedules and maintain availability for all clients.

A minimum of 48 hours notice to be given for a cancellation and 24 hours to reschedule. In failure of this your deposit will be forfeited and a new deposit will need to be paid in order to rebook. Incase of a no show full payment will be taken and payment will need to be paid in full upfront for any future appointments.

We kindly ask that you arrive on time for your appointment. If you’re more than 15 minutes late, unfortunately, your appointment will need to be cancelled, and your deposit will be retained. This helps us accommodate all clients effectively and maintain a smooth schedule.
Thank you for your understanding!

A deposit is required to secure your appointment. The remainder of the payment will be collected at the time of service, and can be paid via cash or card.